Zach Hill
Design Strategist + Facilitator

Hello ūüĎč I'm Zach. I run workshops and¬†design activities to help organizations design and test their big ideas.

I am a design strategist + facilitator who partners with startups and innovative companies that want to use design thinking methodologies and research to solve problems and test new ideas. I'm on a mission to facilitate people friendly design processes in order to create human friendly solutions to business problems.

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I co-create and collaborate with talented people to ideate and create solutions for the design challenges an organization is facing.

Design Research

I discover the goals and problems that people face when interacting with your business, service, product, or brand.

Design Experiments

I help create and facilitate prototype designs and test them with real people.

An experienced "design thinking nerd".

I started my first real design job in 2013 and while I was at this job I started to learn how to facilitate design workshops. Since then I have been in love with design thinking and what it can do for folks with good intentions, great ideas, and a willingness to work with others to create awesome solutions. During my design journey I have had the opportunity to workshop and design with startups, enterprise companies, small businesses and NGOs.

Zach Hill leading a journey map exercise

I helped WeWork test a new digital business model.

Project Overview
WeWork approached my former agency and asked us to run a deign sprint and test a new way to introduce new users to the WeWork suite of services, locations and experiences.
My Contributions
My focus for the engagement centered around designing and facilitating the design workshop experiences and translating the results of the workshops into user flows and initial design concepts that were later tested by real users.

I learned what Waste Management route managers needed to lead their drivers.

Project Overview
Waste Management approached my former agency to help them build a new mobile digital experience to aid route managers in communicating and leading their drivers while out in the field.
My Contributions
I led digital strategy workshops for the waste management stakeholders. I also led the field research efforts by performing contextual research which included interviewing route managers in the field.

I discovered areas of opportunity for Scorpion's digital products.

Project Overview
My team at Scorpion was tasked to interview current users of their products and services and discover ways the organization can better serve their current customer base.
My Contributions
I led the design of the research strategy and collaborated with fellow researchers to craft discussion guides and interview existing Scorpion customers. I also generated and delivered the research report to project stakeholders.

Selected Features

Podcasts + Articles
  • Career Foundry
  • Intersect GMD
  • CSU¬†Northridge
  • CSU¬†Long Beach
  • CSU¬†Channel Islands
  • CSU¬†Los Angeles

Speaking + Teaching

Lectures + Teaching

Social Media

I sporadically post and share content on a few social media channels.

Say Hello!
Reach out to me about workshops, design research, or just to say hi!
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