Hey there!¬†ūüĎč

I’m a Service Designer/UX Strategist/Design Researcher hybrid which basically means I love working with people to build better services, experiences, and products.

Zach Hill profile photo

Work

I have over 8 years of experience working with enterprise companies, startups, NGOs, healthcare organizations, and franchise brands.

WeWork
ServiceMaster
CBAC
OTIS
Sennheiser
Glide SF
Authority Brands
Waste Management

Skills

My design super powers are based in design thinking workshops and facilitation, design research, and prototype designs.

Design Workshops
Usability Testing
Service Blueprints
Prototypes
Design Sprints
Survey Design
Journey Maps
User Flows

Education

  • 2023 - IDEO¬†- Human Centered Service Design
  • 2023 - IDF¬†- Service Design
  • 2022 - NNG - User Research
  • 2022 - IBM¬†- Enterprise Design Thinking Practitioner
  • 2021 - IDF¬†- UX¬†Strategy and Tactics
  • 2020 - NNG¬†- UX¬†Management
  • 2018 - AJ¬†&¬†Smart¬†- Design Sprint Mastery
  • 2015 - CSU¬†Channel¬†Islands¬†- Bachelors in Art/Design

Tools

  • Miro
  • Figma &¬†Figjam
  • Adobe Creative Suite
  • User Interviews
  • Pollfish
  • Qualtrics
  • Playbook UX
  • Invision
Say Hello!

Feel free to reach out about a project or just to chat!
hello@zachhill.io

LinkedIn | Substack