Partnering with organizations to create human centered experiences and delightful services.
Service & UX Design
Service design activities and outputs are the central part of my practice. I specialize in leading workshops, journey mapping and prototyping for user experiences and services.
- Journey Mapping
- Service Blueprinting
- Storyboarding
- Prototyping
User Research
Great Service and UX design should be informed by great research. I utilize a combination of qualitative research methods to inform design and strategy decisions.
- In Depth User & Customer Interviews
- Usability Testing
- Surveys
- Co-Design Workshops
Design Strategy
Design thinking can and should be integrated into the strategic thinking and planning of a business and service. I use workshops and frameworks to guide business strategies.
- Business Model Design
- Business Strategy Design
- Brand Strategy Sprint
Say Hello!
Feel free to reach out about a project or just to chat! hello@zachhill.io
